Privacy and data protection policy

1. General

The Sassi Lev law office (the “Office”, “we” or “us”) respects the privacy of users of the Office’s website, landing pages, online forms and communication channels.

This policy is intended to explain clearly what personal information we collect, how we use it, to whom it may be disclosed, how long it is kept and how rights in relation to it can be exercised.

The policy applies to information collected, among other things, through:

• The Office’s website: lev-lawfirm.com.
• Landing pages and online forms operated on behalf of the Office.
• Inquiries by email, by telephone and through the WhatsApp application.
• Inquiries through Facebook, Instagram and other social networks.
• Meetings, correspondence and documents provided to the Office in the course of reviewing an inquiry or providing legal services.

The term “personal information” in this policy refers to information about an identified person or a person who can be identified, directly or indirectly, in accordance with the Protection of Privacy Law, 5741-1981, as amended from time to time.

2. Identity of the database controller

The controller of the databases in which the information collected in the course of the Office’s activity is stored is:

Sassi Lev Law Office

Website: lev-lawfirm.com
Telephone: 077-444-7050
Email for privacy inquiries: office@lev-lawfirm.com

The Office determines the purposes of processing the information and the manner in which it is used, subject to the provisions of law, the duties that apply to attorneys and the duty of professional confidentiality.

3. What information we collect

3.1 Information you provide

When you contact us, you may provide, as relevant:

• Full name, telephone number, email address, home address and other contact details.
• Identification details, if required to review the inquiry, open a file or provide legal services.
• The content of the inquiry, the circumstances of the event, dates, details of the damage, and details of property, a vehicle, a home, a business or another asset.
• Details of an insurance policy, an insurer, an insurance agent, the parties involved, insured persons, drivers, property owners, witnesses and professionals.
• Information concerning the damage claimed, its extent and estimate, payments, debts, income, expenses, the value of property and financial situation.
• Documents, photographs, videos, professional opinions, assessor’s reports, policies, invoices, receipts, denial letters, payment notices, pleadings and correspondence.
• Information concerning legal proceedings, enforcement proceedings, administrative proceedings, claims, investigations or disputes.
• Billing, invoice and payment details, once a professional relationship with the Office is formed.
• Any other information you choose to provide in the course of the inquiry or the handling of the matter.

Depending on the nature of the inquiry, the information and documents may include information defined by law as information of special sensitivity, such as information on a person’s financial situation, medical information, information concerning a person’s private or family life, information on legal proceedings and other identifying information.

Do not provide the Office with information about another person unless you are authorized to do so, or unless providing it is necessary to look into the inquiry or to receive legal services.

3.2 Information collected automatically

When the site is used, technical and operational information may be collected, including:

• IP address.
• Type of device, browser and operating system.
• Screen resolution, device language and technical settings.
• Times of entering and leaving the site.
• The pages and content you viewed.
• The time spent on the site and the actions you took on it.
• The source of arrival at the site, including a search engine, a referring site, a social network or an advertisement.
• Cookie identifiers, device identifiers and advertising identifiers.
• Information on interaction with forms, links, buttons and advertisements.

Some of this information may be considered personal information where it makes it possible to identify a person, directly or by combining it with other information.

3.3 Information received from platforms and other sources

When you contact us through an advertisement, a social network, WhatsApp or another external service, we may receive from the platform the details you provided, the content of the inquiry, the source campaign and technical or advertising information related to the inquiry.

The external platform may also process the information for its own purposes and in accordance with its own privacy policy.

4. Is there an obligation to provide information?

As a rule, you are under no legal obligation to contact us or to provide us with information through the site.

Providing the information depends on your wishes and your consent. However, without the basic details required, such as a name, contact details and a general description of the matter, we will not be able to review the inquiry, carry out a conflict-of-interest check, get back to you or offer legal services.

Once the Office has agreed to act for you, providing certain details or documents may be required in order to provide the service, comply with the requirements of the law, identify the client, conduct the proceedings or carry out the client’s instructions.

5. Purposes of using the information

The Office may use the information for the following purposes:

• Receiving, recording and initially reviewing the inquiry.
• Contacting the person making the inquiry and arranging a call or a meeting.
• Checking for conflicts of interest and professional impediments.
• Determining whether the matter can be accepted for legal handling.
• Providing legal advice and services after the matter has been accepted.
• Preparing letters, opinions, pleadings, affidavits, demands, reports and legal documents.
• Conducting negotiations, legal proceedings, enforcement proceedings and proceedings with insurers, expert witnesses and authorities.
• Managing client relations, accounts, billing, payments and collection.
• Managing a database of inquiries and tracking the status of their handling.
• Documenting actions and protecting against claims, disputes or legal proceedings.
• Securing the information, detecting misuse, preventing deception and protecting the Office’s systems.
• Improving the site, the services, the content, the user experience and work processes.
• Statistical analysis and measuring the performance of the site and of campaigns.
• Tailoring advertising and measuring conversions, subject to the required consent and to the user’s choices.
• Sending professional or marketing information, where permitted by law.
• Complying with legal, regulatory, accounting, ethical and professional obligations.

The Office will not use personal information for a purpose that is not consistent with the purpose for which it was provided, except with appropriate consent or where the use is permitted or required by law.

6. Consent to processing and withdrawal of consent

Where processing of the information is based on your consent, the consent is given after you have been presented with information on the purposes of the collection and use.

Contacting the Office on your own initiative and asking the Office to review your matter constitute consent to the Office processing the details and documents you provided for the purpose of reviewing the inquiry, contacting you and responding.

Where the law requires separate consent, such as for marketing mailings or for operating tracking and advertising tools that are not essential, separate consent will be requested as appropriate.

Consent may be withdrawn with respect to future processing based on it by contacting the Office. Withdrawal of consent will not affect the lawfulness of actions carried out before it, and will not require the deletion of information that the Office is required or permitted to continue to keep by law, by virtue of a professional duty or in order to protect legal rights.

7. Contacting the Office and the formation of an attorney–client relationship

Contacting the Office, providing details, an initial conversation or sending documents do not oblige the Office to accept the matter and do not impose on the Office any duty to take legal action of any kind.

Until express written confirmation is received from the Office that the matter has been accepted:

• The Office is not to be regarded as representing the person making the inquiry.
• The initial inquiry is not to be relied on as complete legal advice.
• The Office is not responsible for observing limitation periods, filing deadlines, appeal deadlines or any other deadline.
• It should not be assumed that the Office will take proceedings, send a letter or approach any party.
• Do not send confidential or sensitive information beyond what is needed for an initial review, unless instructed by the Office.

Accepting a matter is subject, among other things, to a conflict-of-interest check, the Office’s agreement, settling the terms of engagement and, where appropriate, signing a fee agreement and a power of attorney.

The Office will treat information provided to it with care, in confidence and in accordance with the professional duties that apply to it. However, before the conflict-of-interest check is completed, the Office cannot ensure that it will be able to accept the matter.

8. Disclosure of information to third parties

The Office does not sell or trade in personal information.

Information may be disclosed to other parties only to the extent necessary and for the purposes set out in this policy, including:

8.1 Service providers acting for the Office

Information may be processed by providers that supply the Office with the following services:

• Website and server hosting.
• Cloud computing, backup and information security.
• Email, communications and office applications.
• Client management, case management and automation.
• Online forms and landing pages.
• Mailings, sending messages and customer relationship management.
• Bookkeeping, payment processing and collection.
• Analysis of browsing data, advertising and conversion measurement.
• Technical support, maintenance and systems development.

The access of these providers to the information is limited, as far as possible, to the information needed to provide the service. The Office acts to set out the providers’ obligations regarding confidentiality, use of the information and its security, in accordance with the provisions of law and the type of service.

8.2 Parties connected with the legal handling

After a matter has been accepted, information may be disclosed, as needed, to:

• Courts, tribunals, enforcement offices and competent authorities.
• Insurers, insurance agents and those acting on their behalf.
• Opposing parties and their counsel.
• Assessors, engineers, accountants, investigators, expert witnesses and other professional advisers.
• Witnesses, intermediaries, mediators and arbitrators.
• Legal process servers, and transcription, copying, scanning and archiving services.
• Other parties to whom disclosure of the information is necessary for handling the matter or has been approved by the client.

8.3 Disclosure required by law

Information may be disclosed where the Office is required to do so by law, by a court order or by an instruction of a competent authority, or for the purpose of:

• Conducting legal proceedings.
• Protecting the rights of the Office, its employees, its clients or other parties.
• Preventing an offense, deception, harm or unauthorized use.
• Handling an information security incident.
• Complying with reporting, identification, accounting and tax obligations.

9. External providers and platforms

Depending on how the site and the campaigns are operated, the Office may use services such as:

• Google Analytics to analyze use of the site.
• Google Ads for advertising and conversion measurement.
• Google Search Console to analyze the site’s performance in search results.
• Meta Pixel and Meta tools to measure advertising on Facebook and Instagram.
• WhatsApp Business to manage communication with people making inquiries and with clients.
• Systems for mailings, client management, hosting, security and backup.

Some of these services may place cookies or other technological means, receive information about the use of the site and combine it with information they hold.

These parties may act as service providers for the Office and, in some cases, as independent controllers of the information. Their own privacy policies and settings also apply to their use of the information.

10. Transfer of information outside Israel

Some of the Office’s service providers and computing systems may be located outside Israel, or may store and process information on servers located outside Israel.

In these circumstances the information may be transferred to countries whose level of privacy protection differs from that in Israel.

Transfer of information outside Israel will be carried out in accordance with the Protection of Privacy Law and the Protection of Privacy Regulations (Transfer of Information to Databases Abroad), 5761-2001, including by means of contractual arrangements, appropriate undertakings or other conditions recognized by law.

11. Cookies and tracking tools

The site may use cookies, tags, pixels, online identifiers and similar technologies.

11.1 Essential cookies

These cookies are required for the proper and secure operation of the site, displaying pages, preventing faults, securing the site and saving the user’s choices.

Essential cookies cannot necessarily be disabled through the consent management system, since they are required for the operation of the service.

11.2 Functional cookies

These cookies make it possible to remember choices and preferences, improve ease of use and enable certain features of the site.

11.3 Analytics and performance cookies

These cookies help us understand how the site is used, which pages are viewed, where visitors come from and what faults or difficulties exist on the site.

11.4 Advertising cookies

Cookies and advertising tools may be used to measure campaigns, prevent advertisements from being shown repeatedly, create audiences and tailor advertising on websites and social networks.

Advertising tools of Google and of Meta may link a visit to the site with activity on, or a user account with, those platforms, in accordance with the user’s settings and the platform’s policy.

Non-essential cookies will be activated in accordance with the user’s choices in the cookie management system displayed on the site.

You can change your cookie choices at any time through the “Cookie settings” link on the site. You can also block or delete cookies through your browser settings, although doing so may impair some of the site’s features.

12. Mailings, advertising and messages

The Office may send:

• Messages concerning the inquiry, the meeting or the legal handling.
• Service and operational messages.
• Legal updates, professional content or marketing messages, where consent has been given or where sending them is permitted by law.

Providing details for the purpose of reviewing a legal inquiry does not, in itself, constitute automatic consent to receive advertising.

Where consent is required to receive marketing mailings, it will be requested separately and not as a condition for reviewing the legal inquiry.

You may ask at any time to stop receiving marketing mailings through the unsubscribe link in the message, by replying to the message or by writing to office@lev-lawfirm.com.

A request to unsubscribe will not prevent the sending of service messages needed to manage an inquiry or an active legal file.

13. Information security

The Office takes technical and organizational measures intended to protect the information in accordance with its sensitivity, its volume and the risks involved in processing it.

These measures may include, as relevant:

• Restricting access permissions.
• Use of passwords and authentication methods.
• Encryption of data in transit.
• Backups.
• Security updates and protection of workstations.
• Procedures for handling permissions and security incidents.
• Oversight of external providers with access to the information.
• Keeping records and monitoring the use of systems.

Despite the measures taken, no computer or communications system is completely immune to intrusion, malfunction, loss, misuse or unauthorized access.

If it emerges that an information security incident has occurred, the Office will act to examine the incident, limit its consequences and make reports or give notices to the extent required by law.

14. Retention period

Information will be kept only for the period needed for the purposes for which it was collected, subject to legal, professional and evidentiary obligations.

14.1 Inquiries that did not lead to representation

Information concerning an inquiry that was not accepted will, as a rule, be kept for up to 24 months from the date of the last contact.

After that, the information will be deleted, minimized or anonymized, unless keeping it is required for a conflict-of-interest check, handling a complaint, preventing deception, protecting against a claim or legal proceedings, or by virtue of a legal obligation.

The Office may keep a limited record of the details of the inquiry for a longer period, to the extent necessary for checking conflicts of interest or for protecting legal rights.

14.2 Files that were accepted

Information and archive material connected with a legal file will be kept during the handling and after it ends in accordance with the Israel Bar Association Law, professional duties, the laws of limitation and evidentiary needs.

As a rule, the archive material of a file will be kept for seven years from the date the handling ended, unless there is an obligation or justification to keep it for a longer period, or unless otherwise agreed in a manner permitted by law.

Original documents, documents deposited for safekeeping, trust documents and documents subject to special laws may be kept for other periods.

14.3 Technical, security and advertising information

System logs, security data, cookies and technical information will be kept in accordance with operational and security needs and with the settings of the systems and providers.

Information used for mailings will be kept until the recipient unsubscribes, until it is no longer needed or in accordance with the record-keeping and removal obligations set by law.

15. Rights regarding the information

Subject to the provisions of the Protection of Privacy Law, you have the following rights:

15.1 Right of access

You may ask to inspect personal information about you held in a database of the Office, subject to the exceptions and limitations set by law.

15.2 Right to request correction or deletion of inaccurate information

If you find that information held about you is not correct, complete, clear or up to date, you may ask for it to be corrected.

In appropriate cases you may also ask for such information to be deleted, in accordance with the provisions of law.

15.3 Withdrawal of consent

Where the use of the information is based on your consent alone, you may ask that future use based on that consent stop, subject to retention obligations and to the Office’s rights under law.

15.4 Unsubscribing from mailings

You may demand to stop receiving marketing mailings and to be removed from a mailing list, in accordance with the provisions of the Protection of Privacy Law and the Communications Law (Telecommunications and Broadcasting), 5742-1982.

15.5 How to submit a request

A request for access, correction, deletion or clarification should be sent to:

office@lev-lawfirm.com

The request should state your full name, contact details and a clear description of the request.

The Office may ask for additional information in order to verify the identity of the person making the request and to prevent information from being given to a person not authorized to receive it.

The request will be examined and handled within the time limits set by law. The Office may refuse a request, in whole or in part, where there are grounds for doing so under law, including because of the rights of other parties, confidentiality, privilege, a professional duty, a retention obligation or the need to protect legal rights.

16. Information received from the European Economic Area

To the extent that the Office receives personal information transferred to Israel from the European Economic Area, the Protection of Privacy Regulations (Provisions Regarding Information Transferred to Israel from the European Economic Area), 5783-2023, will also apply to that information, as relevant.

In these circumstances the data subject may have additional rights, including with regard to deletion, retention of necessary information only, accuracy of the information and the duty to inform, in accordance with the scope of the regulations.

17. Minors

The site is not primarily intended for independent use by minors under the age of 18.

The Office does not knowingly ask minors to provide personal information directly without the involvement of a parent, guardian or authorized person, except where this is necessary and permitted for the purpose of legal handling.

If you learn that a minor has provided information to the Office without the knowledge of a parent or guardian, you may contact us and we will consider the request in accordance with the circumstances and the provisions of law.

18. Links and external sites

The site may include links to websites, social networks, payment systems or external services.

The Office does not control how these parties collect or process information, and their use is subject to their own terms and privacy policies.

We recommend reading the privacy policy of any external service before providing information through it.

19. Changes to the policy

The Office may update this policy from time to time because of changes in the law, in technology, in the services or in the way information is processed.

The date of the last update will appear at the beginning of the policy.

Changes will apply from the date the updated version is published on the site. In the case of a material change, the Office may publish a prominent notice on the site or give notice by another appropriate means.

Where the change requires new consent under law, the Office will not rely on the mere continued use of the site as a substitute for the required consent.

20. Contact and complaints

For any question, request or complaint about privacy and data protection, you can contact us:

Sassi Lev Law Office

Email: office@lev-lawfirm.com
Telephone: 077-444-7050
Website: lev-lawfirm.com

If you believe that your rights under privacy protection law have been infringed, you may also contact the Privacy Protection Authority at the Ministry of Justice, without derogating from any right or remedy available to you by law.